SMS TERMS & CONDITIONS

SMS Terms & Conditions

1. SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from HealthLink KC, you may receive messages related to:

Appointment reminders
Follow-up messages
Billing or coverage-related inquiries
Customer service responses

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 1–3 SMS messages per week related to your inquiries, appointments, or policy updates.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if messages are sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from HealthLink KC by:

Submitting an online form on our website and selecting the SMS consent checkbox

6. Opt-Out Method

You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. You may also contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword “HELP.” You may also contact us directly at insurance@healthlinkkc.com.

Additional Option: If you do not wish to receive SMS messages, simply leave the SMS consent checkbox unchecked on our forms.

8. Standard Messaging Disclosures

Message and data rates may apply
You can opt out at any time by texting “STOP”
For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages
Message frequency may vary